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Contacting
Us
If you have an urgent enquiry please do not hesitate to call
our friendly staff .
Placing
an Order
-
type
a keyword in the search box at the top of each page
-
browse
the product homepages
-
check
out the bestseller lists and features
-
customer reviews and ratings
-
check
when it's available
-
-
click the "Add to Shopping Basket" button to store
it
-
when
you're ready, click the "Proceed to Checkout"
button
-
sign in using your e-mail address
-
tell
us where to deliver it
-
is
it a gift? Send a gift message
-
choose
how you would like to pay. We welcome these payment options
-
-
click
the "submit your order" button to complete the
transaction
-
remember,
all your personal information is protected by the PayPal
security guarantee
-
we'll
send you an e-mail confirming your order
-
we'll
send you another e-mail when your item/s have been sent
out from our fulfilment centre
-
All
orders are by cleared funds (orders will not be dispatched
until they are paid for in full).
- Orders received
that are incorrect should be advised within 2 days of delivery.
All products carry a twelve month warranty.
- Faulty products
can be returned directly to us and we will send out a replacement,
where no replacement is available, a refund will be issued.
- Please contact
us for a delivery address, we have different depots for different
products.
You
will be refunded the cost of the return postage.
-
If
a returned product is found to be not faulty, the product
will be returned to the customer at their expense.
-
A
return address label is attached to each order with our details
on it, if an order cannot be delivered the Post Office will
keep it for five days, after that it will be returned to sender,
if no return address label is attached, it will be DESTROYED.
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Every
effort is made to ensure that all products are in full supply
where available, products that are not available are normally
back in stock within 3 days, subject to manufacturer availability.
-
Orders
will not be accepted for return if they are not faulty.
-
These
Terms and Conditions are liable to change without notice.
We will endeavor to keep everyone informed of any changes.
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